My stay at Rockwood Hotel & Spa had its ups and downs. The location was excellent, right at the ski slope, and my room provided great views. However, the dining experience left much to be desired, with repetitive food options and a chaotic buffet style. The atmosphere was lacking, making it feel less inviting after a long day on the slopes.
Rooms
6.0
The room was comfortable and offered fantastic views of the Sea of Japan. However, it was a bit cramped for my belongings, and I found the lack of shelving to be a drawback.
Service
5.0
The staff were friendly and did their best, but they seemed short-staffed and overwhelmed during peak dining times. Communication regarding service hours could have been better.
Location
8.0
Being on the slopes was a major bonus, making it convenient for skiing. The hotel is perfectly situated for easy access to the lifts, which I really appreciated.
Dining
5.0
The buffet-style dining lacked variety and atmosphere, making meals feel more like a school camp than an enjoyable dining experience. The limited options became pretty boring over my stay.
Facilities
5.0
Facilities like ski equipment hire were accessible, but the bar and cafe often had odd opening hours, limiting my options for drinks during the day.
Dean
United States of America,
February
2025
5.6/10
My stay at Rockwood Hotel & Spa had its highs and lows. The location was excellent for skiing, offering lovely views and convenient access to the slopes. However, the food options were disappointing and often lacked variety, which made dining feel monotonous. The service staff appeared overwhelmed at times, which detracted from the overall experience.
Rooms
6.0
The room was decent in size by Japanese standards, offering comfort and a stunning view of the Sea of Japan. It provided good space for our bags, but I found the shelving limited and the bed a bit hard.
Service
5.0
While the staff were well-meaning and tried their best, they often seemed short-staffed and overwhelmed. I felt a lack of warmth during my stay, which is not what I expected from Japanese hospitality.
Location
8.0
The hotel is perfectly located right at the ski slopes, making it a true ski-in/ski-out resort. Being on a not busy mountain added to its charm, though it meant limited options for activities outside the hotel.
Dining
5.0
Dining options were quite limited and largely catered to a Western palate. The buffet barely changed during my stay, and it felt chaotic and uninviting at times, akin to a school camp rather than a cozy hotel experience.
Facilities
6.0
The amenities like the onsen were a highlight. However, unexpected costs for activities, like the pool table, felt off-putting.
Cliff
United States of America,
December
2024
7.2/10
I had a mixed experience at Rockwood Hotel & Spa. The location was superb, right on the slopes, and the views were fantastic. However, I was disappointed with the dining options, as the buffet offerings were repetitive and unappetizing. Additionally, the service felt lacking compared to other places in Japan, and there were limited amenities available.
Rooms
6.0
The room was a good size by Japanese standards, though it felt cramped with all my luggage. The bed was comfortable, but wardrobe space was limited.
Service
6.0
Staff were friendly and tried to be helpful, but they seemed overwhelmed and short-handed during busy times, impacting overall service quality.
Location
10.0
The hotel is perfectly situated right at the ski slopes, which made it easy to ski in and out. Being surrounded by nature offered a relaxing environment.
Dining
5.0
The buffet was quite disappointing, with a lack of variety and no real atmosphere in the dining area. It felt more like a school cafeteria than a resort.
Facilities
5.0
While the hotel had necessary facilities like ski rentals and lockers, other amenities felt limited and often had odd hours that didn't cater to guests' needs.
Ronald
United States of America,
December
2024
6.6/10
My stay at the Rockwood Hotel & Spa was a mix of highs and lows. The rooms offered comfort and lovely views of the Sea of Japan, and the location is unbeatable for skiers. However, the dining options were quite disappointing, featuring a buffet that lacked variety and atmosphere, leading to an overall uninspiring experience. Given the quality of service and the setting, there's potential. but improvements are definitely needed.
Rooms
6.0
The room was comfortable with a great view, though space was tight with our luggage.
Service
6.0
Staff were friendly and worked hard, but they seemed overwhelmed and short-staffed.
Location
8.0
The hotel is perfectly situated right on the slopes, making it ideal for skiers.
Dining
5.0
The buffet style meals lacked variety and were quite underwhelming in taste; nothing changed throughout my stay.
Facilities
5.0
Facilities were decent, though the odd opening hours of the bar were not convenient.
William
United States of America,
November
2024
5.8/10
I had a mixed experience at Rockwood Hotel & Spa. The ski-in/ski-out access made hitting the slopes super convenient, and I loved the stunning views of the Sea of Japan. However, I found the dining options pretty underwhelming and repetitive, which really took away from the experience. Overall, it had its ups and downs.
Rooms
6.0
My room was comfortable with a nice view, but a bit cramped given our luggage and lacked sufficient storage space.
Service
6.0
The staff were friendly and did their best, but it felt like they were stretched too thin during busy times.
Location
6.0
Being right next to the slopes was awesome, but the remoteness left little options nearby.
Dining
5.0
The buffet-style dining was disappointing with not much variety, and it felt kind of messy and chaotic at times.
Facilities
6.0
While the hotel had decent facilities, the bar's odd hours and the cost for the pool table felt a bit off.
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